Customer Support

Customer Support

Whether you need to log a service call, order consumables, submit a meter reading, or get hands-on help with an issue, this is the place to start.

Response times

Response times vary depending on your contract and the type of issue. For the fastest route to help, use our support portal below, or call us and we'll talk you through it.

Open support portal

Contact Service Team

Fill in the form below with as much detail as you can, including your serial number and meter reading if you have them to hand, and our service team will get back to you.

Or email us directly at [email protected].

Remote Support

For hands-on help with an issue, we use Splashtop SOS. A Certa technician gives you a short session code over the phone, you download the small SOS application and enter the code, and the technician can then see your screen and fix the issue directly.

This isn't self-serve, a technician needs to give you a session code first. Call us on 0345 345 3044 to get started.

Download Splashtop SOS0345 345 3044

What do you need?

Each of these has its own page with a form that goes straight to the service team, so you do not have to explain which kind of request it is.