Photocopier Servicing and Repair Contracts
A Certa support contract is built to be proactive rather than reactive. Instead of waiting for something to go wrong and then scrambling to fix it, the contract is designed to catch problems early, keep consumables stocked automatically, and put a real engineer on the case when one's needed, not a call centre.
Preventative maintenance
Scheduled servicing keeps your fleet running properly rather than waiting for a breakdown to force an engineer visit.
Automatic toner dispatch
Consumables are sent out before you run out, not after someone notices the machine has stopped.
Remote monitoring
Devices are monitored remotely so many issues are caught and addressed before they turn into a support call.
Meter readings, handled for you
Meter readings are collected as part of the contract rather than left for someone on your team to chase and submit manually.
Our own in-house engineer team
Call-outs are handled by Certa's own engineers, not subcontracted third parties, so the person who turns up actually knows our contracts and your setup.
Our own workshop, our own engineers
Not a call centre and not a subcontracted network. Devices come back to Burgess Hill, and the people who answer the phone are the people who fix them.
The workshop and warehouse 
Machines in for repair 
The service desk
What customers say on Google
Andy McNivenHaving had a number of printer suppliers and agents over past years who have betrayed trust in the agreements we have had with them and let us down horribly with maintenance provision and, it has been a breath of fresh air and given peace of mind to have found Certa in the past 2 years. Working them has been straight forward, their maintenance response has been excellent and we've built a trusted relationship, the likes of which it felt we'd never find again! Thank you Certa 🤗
David WaltersAll staff are always very friendly and helpful. When required engineer makes contact and attends site the same day as request.
Karen RootThe whole Certa team are amazing, especially Amanda, Steve and Ricky. A great service is always provided to us at CREATE for our printers and servicing and they always respond promptly and professionally when needed. Highly recommend
Kevin LortonExcellent team and there knowledge is second to none. Always very helpful and there support is first class, absolutely fantastic company to deal with. Thank you Amanda and team
Lorraine Kessock-PhilipAlways very happy with the service that Certa provide. Friendly, helpful staff, and any issues we have are always sorted quickly. Would happily recommend them to other businesses.
Ravi SodhaWe've been using Certa for a number of years now and always been happy with the fast and helpful service! Most issues are resolved in a matter of minutes and it has taken a huge frustration off of my mind - would definitely recommend!