Log a Service Call
Tell us what is wrong and we will get an engineer on it. Our own engineers cover the South East, and remote monitoring often flags a fault before you have noticed it.
What helps us fix it faster
- The device serial number, so we know exactly which machine we are coming to
- Any error code or message showing on the screen, word for word if you can
- What you were doing when it happened: printing, copying, scanning or faxing
- Whether the device is completely down or still partly usable, which sets the priority
- A contact who will be on site when the engineer arrives
Report the fault
The more detail here, the better prepared the engineer arrives.
Where your device gets fixed
Devices come back here to be stripped, repaired and tested by our own engineers.
Machines in for repair 
The workshop floor